By using this website, you also consent to the collection and use of your personal information in the manner set out below.
The following now provides an overview of how we protect your privacy during your visit to our website.
What personal information do we gather?
Personal information is gathered from you in two ways: (a) indirectly (for example, through our website’s technology); and (b) directly (for example if you fill in a form online and submit this to us or if you create, or are provided with, a user name or password or you otherwise supply any other personal details to us).
IP addresses and cookies
One example of information we collect indirectly is through our internet access logs. When you access our website, your internet protocol (IP) address, operating system and browser type is automatically collected and is placed in our internet access logs, which we use for system administration and statistical analysis.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
To find out more about cookies, including to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.
How do we use this information?
We analyse it to determine what is most effective about our website, to help us identify ways to improve it, and eventually, to determine how we can tailor our website to make it more effective. We use it to find out things such as the number of visitors to the site, the pages they visited, where they came to the site from, the numbers of downloads of documents from the site, etc. This information is then used to compile traffic analysis reports.
We may also use personal data for other purposes, which we would describe to you at the point we collect the information.
Will we share this with outside third parties?
We will not sell or otherwise pass your personal information to third parties. It is completely up to you whether or not you want to provide personal information to third parties.
What about sensitive personal data?
We do not generally seek to collect sensitive personal data through this website. If we do seek to collect such data, we will ask you to consent to our proposed uses of the data. We may also collect some sensitive personal data incidentally. By providing us with unsolicited sensitive personal data, you consent to our using the data, subject to applicable laws as described in this notice. The references to “sensitive personal data” are to the various categories of personal data identified by the Data Protection Act 1998 and other relevant data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories comprise personal identity numbers, personal data about personality and private life, racial or ethnic origin, colour, nationality, political opinions or convictions, membership of political parties or movements, religious, philosophical or other similar beliefs, trade union membership, physical or mental health or handicap, genetic code, addictions, gender, sexual life (including sexual orientation), pregnancy, property matters or criminal convictions or record.
While we will take all reasonable steps to maintain the security of our website, you should understand that the open nature of the internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Therefore, we cannot and do not guarantee that personal information you provide will not be intercepted by others and decrypted.
4 Newbury Road, London, E4 9JH
UPDATE FOLLOWING GDPR
Consent or Legitimate Interest
By making contact with us, whether you buy our services, made an enquiry, met us at a trade or networking event, subscribed to newsletters and such, we are taking this as a legitimate interest to keep you informed via email updates (or whichever medium you provided for contact) about our services. Unless our software fails, when you make contact, your details will be added into our database. This will send you an automated ‘welcome note’, informing you that you are now stored in our database, what we do with your details, how long we keep them for, what you will receive from us. It also offers you an easy way to unsubscribe (as with all of our marketing emails). Unsubscribing from tips and updates in no way affects the service you receive from us, now or in the future. And we’ll still think you’re ace.
You are allowed to request to see the information we store about you. You will need to provide government approved photo proof of who you are before asking to see a copy of your information. In general though, we keep your name, job title, organisation, organisation address, phone and email details.
Right to be forgotten
Everyone is given an overview of the new rules and how this organisation wants them to act with regards your data and the GDPR. Re-training is done on a 6-monthly basis.
Unsubscribing from our emails
All marketing emails have an unsubscribe link at the bottom. We don’t want to send you stuff if you don’t read it, don’t want it, or don’t see it (maybe it goes in your junk folder). We want you to unsubscribe if you don’t want our emails. Unsubscribing from updates in no way affects the service you receive from us, now or in the future.
We are keen to keep the details about you accurate. You can see the information we store on you by clicking on the relevant link at the bottom of every email we send you. This link will also be in the ‘welcome note to all newly added contacts’. The information we store depends on who it is. If you a general contact, we will only store your contact details, and make notes about what we discussed when we met you.
If you are a client, we may need to keep more detailed records about you – for instance, the password to any software that we access on your behalf. Once this is not needed, we delete any references to passwords, and inform the client to remove our access from their account. Any data stored in our computer systems is password protected. We have a clear desk policy and no electronic or paper records are left unprotected that could identify an individual. No suppliers have access to the information we store on you. If we do share your details with suppliers, for instance if anyone was to admit our data processes, or send our marketing emails for us, we would have an appropriate written contract and policy with them. When we have finished with paper copies, we shred the paperwork. When we have finished with any digital copies, we securely trash/shred the documents with special software. If you provide data on your contacts as part of our work agreement, once it has been processed for the intended purpose, it is securely deleted from computers (and backups). Our premises are never left unlocked and our computers are password protected.
When you make contact with us, your details will be added to our central CRM database, email database, the Gmail accounts of our staff and on staff phones. These are all secured, and are upgraded when any updates and patches are produced by the suppliers.
Data breach management
If we were to spot a breach of data (i.e. personal or sensitive details about staff or clients, or personal details about contacts were to be made available where they should not have been) we have a process to work out if it caused anyone risk and if it should be reported.
Your details will never be passed onto others in any shape, method or form (unless we run a joint event, and you will be informed at that time that responding to any such event will mean your data will be shared).